Troubleshooting Your Ozempic Pen: Common Issues, Fixes, and How to Know It’s Working

Quick Answer: If your Ozempic pen isn't working, check if it's empty, ensure the needle is properly attached, and look for any damage. Avoid forcing the pen, as this can cause further issues. If problems persist, switch to a new pen and consult your doctor or Novo Nordisk for a replacement.

Finding that your Ozempic pen isn't working is both frustrating and concerning. So, here's a guide to walk you through common issues that may cause your Ozempic pen to malfunction, along with detailed steps to troubleshoot and resolve these problems. We'll cover:

• What can cause an Ozempic pen to malfunction?
• How to fix an Ozempic pen that's not working?
• How to know if your Ozempic pen is working correctly?

Keep Your Ozempic Pens Cool with 4AllFamily's Ozempic Travel Cases! 

Why Is Your Ozempic Pen Not Working?

Ozempic injection pens are designed for ease of use, featuring a dial for dosing and a button for injection. However, like any medical device, they can sometimes malfunction.

Related article: Does Ozempic Need to Be Refrigerated? Storage and Refrigeration Tips!

What Can Cause an Ozempic Pen to Malfunction?

Your Ozempic pen is designed for ease of use, but like any medical device, it can sometimes malfunction. Understanding the potential causes can help you quickly identify and resolve the issue. Here are the most common reasons why your Ozempic pen may not be working:

• 🔄 The dial knob won't turn. This usually means the pen is empty or mechanically jammed.
• 💔 Broken injection mechanism. Dropping the pen or handling it roughly can damage its internal components, leading to malfunctions.
• 🚫 Empty reservoir. If your pen is out of medication, it won’t dispense a dose—check the viewing window.
• 💉 Blocked needle. A clogged or incorrectly attached needle can obstruct medication delivery.
• ⚠️ Incorrect injection technique. Mistakes in usage may make it seem like the pen isn’t working when it actually is.

Identifying the cause of the problem is the first step in fixing it—check these issues before replacing your pen!

Related article: How to Use an Ozempic Pen Correctly.

Jammed Ozempic Pen: Troubleshooting Steps

If your Ozempic pen isn’t working, don’t panic—many issues can be easily fixed with a few simple checks. Before replacing your pen, go through these troubleshooting steps to identify and resolve the problem:

1. ✅ Check the viewing window. Ensure your Ozempic pen is not empty. If there's not enough medication for a full dose, dispose of the pen and use a new one from the refrigerator.
2. 🩹 Inspect the needle. A clogged or damaged needle can block medication flow. Make sure it's properly attached, and replace it if damaged or clogged.
3. 🔍 Look for damage. Check for cracks, breaks, or leakage. A damaged pen should not be used, as it may lead to incorrect dosing.
4. ⚠️ Never force the pen or plunger. This can break the mechanism and result in unsafe medication delivery.

Following these steps can help you get your Ozempic pen working again or determine if it needs to be replaced.

Related article: Ozempic Expiration: When Do Your Pens Expire and What Happens if You Use Expired Ozempic?

What to Do if Your Ozempic Pen Is Still Not Working?

If your pen still isn't working after following the above steps, do not try to fix it any further. This could lead to improper medication delivery and impact your diabetes treatment. Instead, switch to a new pen.

If you need a replacement urgently, you can get an Ozempic prescription onlineor consult your doctor or pharmacist for further guidance. Additionally,report the malfunction to Novo Nordisk, the manufacturer of Ozempic. They may be able to assist you in resolving the issue or provide a replacement pen.

Related article: How to Travel with Ozempic: Travel Cases and Flying Tips!

How Do I Know if My Ozempic Pen is Working?

Ozempic pens come with fine needles that are designed for a smooth and painless injection. It is so gentle that you may not feel a thing when injecting Ozempic!

You can confirm that your Ozempic pen has functioned properly and the injection has worked by listening for a clicking sound during the injection. After completing the injection, ensure that the dose counter has returned to zero. This confirms that the full dose has been delivered.

If you have doubts, do not hesitate to ask your doctor or diabetes nurse for advice. 

📌 Key Takeaways:

• 🔄 Common Ozempic Pen Malfunctions – Issues like a jammed dial, empty reservoir, broken injection mechanism, or blocked needle can prevent the pen from working properly.

• 🛠 Troubleshooting Steps – Check the viewing window for medication, inspect the needle, look for damage, and never force the pen to avoid further issues.

• ⚠️ When to Replace Your Pen – If the pen is damaged, empty, or still malfunctioning after troubleshooting, switch to a new one and consult your doctor or pharmacist.

• ✅ How to Know If Your Ozempic Pen Is Working – Listen for a clicking sound and ensure the dose counter returns to zero after injection.

• 📞 Seek Help When Needed – If problems persist, report the issue to Novo Nordisk and ask your healthcare provider for guidance on getting a replacement.

💬 We'd Love to Hear From You!

Have you ever had trouble with an Ozempic pen that was not working correctly? Do you have questions, tips or experiences to share about handling these issues? Please comment below and share your thoughts. Your insights could be invaluable to others facing similar challenges!

📆 Article Update History:

✅ Updated: March 16, 2025 

Originally Published: July 15, 2024