Frequently Asked Questions

Of course! We even designed them with insulin in mind at first. All our portable coolers are perfectly suitable for insulin. Depending on the model you’re choosing, you can fit up to 15 insulin pens and many insulin vials. 

Your in-use open insulin pens and vials must be protected from the heat at all times and kept at room temperature under 80°F / 26°C.  

Your stocks of unopened insulin must be kept at fridge temperature 35-46°F / 2-8°C. All our insulin coolers perform both fridge temperature and room temperature. Please, check detailed cooling performances for each cooler on the product pages.  

Our coolers fit any insulin pens and vials: Admelog, Afreeza, Apidra, Basaglar, Fiasp, Humalog, Humulin, Lantus, Levimir, Lyumjev, Novolin, Novolog, Novorapid, Ryzodeg, Toujeo, Tresiba, Velosulin, Xultopy…

Yes! Our coolers are perfectly suitable for any diabetes injectable medications that need to be kept cool:  

Byetta must be kept at fridge temperature when unopened and protected from the heat under 77°F / 25°C once opened.  

Trulicity must be kept at fridge temperature when unopened and protected from the heat under 86°F / 30°C for up to 14 days.  

Ozempic must be kept at fridge temperature when unopened and protected from the heat under 86°F / 30°C for up to 56 days.  

Victoza must be kept at fridge temperature when unopened and protected from the heat under 86°F / 30°C for up to 4 weeks after opening.

Absolutely. Most injectable medicines used to treat Rheumatoid Arthritis and Crohn’s disease are temperature-sensitive and must be kept cool. Our coolers are perfect for protecting them and would fit many of your injectables such as:  

Humira (adalimumab) must be stored at fridge temperature when unopened and under 77°F / 25°C for up to 14 days once open. 

Enbrel (etanercept) must be stored at fridge temperature when unopened and under 77°F / 25°C for up to 14 days once open.  

Actemra (tocilizumab) must be stored at fridge temperature when unopened and under 86°F / 30°C for up to 8 hours once open. 

Orencia (abatacept) must be stored at fridge temperature when unopened and under 77°F / 25°C for up to 8 hours once open. 

Cimzia (certolizumab pegol) must be stored at fridge temperature when unopened and under 77°F / 25°C for up to 7 days once open. 

Also suitable for Kevzara, Kineret, Simponi, and any other medicines RA and CD’s medicines that need to be kept either at fridge temperature or room temperature.

Absolutely. Most growth hormones are highly sensitive to temperature changes and must be kept either at fridge temperature or at least protected from heat. If you’re travelling with growth hormones, you need a medical-grade cooler to ensure your medication is safe. Our coolers have been thought with growth hormones injection devices in mind and would be totally suitable to carry around:  

Norditropin: must be refrigerated prior to first use. After first injection, Norditropin pens should be kept below 77°F / 25°C for use within 3 weeks or at fridge temperature 35-46°F / 2-8°C for use within 4 weeks. 

Genotropin: must be refrigerated prior to first use. After first injection, Genotropin should be kept below 77°F / 25°C and protected from light.  

Humatrope: must be refrigerated before and after first use. After first use, Humatrope cartridges must be stored at fridge temperature 35-46°F / 2-8°C for up to 28 days (14 days for Humatrope vials) 

Nutropin must be stored at fridge temperature at all times and must be used within 28 days after first use.  

Saizen must be refrigerated and is stable for 28 days after first use if placed in refrigerator (of which 7 days can be outside of the fridge below 77°F / 25°C. 

Serostim vials can be stored at room temperature before reconstitution. Once reconstituted, the solution must be refrigerated.

4AllFamily’s medicine travel coolers can be used for any medications that need to be kept either at fridge temperature or room temperature:  

• Allergies (Epipen) 
• Migraines (Aimovig, Egmalty) 
• Glaucoma eyes drops 
• Multi Sclerosis injections 
• Testosterone Replacement Therapy  
• Erectil Dysfunction (Caverject) 
• Osteoroporosis (Prolia, Xgeva, Forteo) 
• Cholesterol (Repatha) 
• Weight Loss (Saxenda) 
• Vaccines 
• Botox 
• Excema (Dupixent) 

If your medicine is not on this list, do not hesitate to contact us and ask! In any case, always ask for your doctor’s advice.

Our medical coolers can keep your insulin and medicines both safe at room temperature (under 80°F / 26°C) or cold at fridge temperature (35-46°F / 2-8°C). You can check the specific cooling methods, performances, and duration for each product on its description page. 

Yes. All our coolers can perform fridge temperature (35-46°F / 2-8°C) to keep your medicines safe like they would be in your fridge at home. The refrigeration duration will vary according to several factors:  

• The model you’re choosing 
• The outside temperature 
• The cooling method you’re using 

Our most performance cooler is the Portable medical fridge. It’s capable of keeping medicines safe at fridge temperature for an unlimited time when working on power, and for up to 33 hours when working on Biogel Freeze packs

All our portable coolers for insulin and medicines have been tested at the laboratory, and the products’ cooling performances are accurate and reliable. However, we know from experience that traveling with refrigerated medications is stressful, and controlling the temperature provides a great peace of mind.  

That’s why our new upgraded Portable medical fridge now comes with a temperature display screen. It shows you the temperature inside your cooling bottle at any desired moment!

Yes! Insulin and temperature-sensitive medications must be kept cool, but never should they freeze. Freezing temperatures can destroy your insulin.  

Our new Portable medical fridge comes with an integrated thermostat and anti-freeze security. If the inside temperature drops under 35°F / 2°C, it automatically shuts off and goes back on power whenever the temperature reaches 46°F / 8°C again. 

Moreover, our coolers are made to work with Biogel Freeze packs instead of water ice packs. Your insulin and medicines freeze at 32°F / 0°C. Unlike water, Biogel crystals freeze at 35°F / 2°C. This naturally prevents your meds from freezing in contact with ice.

4AllFamily has created 4 different medicine coolers, so we're sure everyone finds what he/she needs. Here's a quick comparative table of the our cooling cases' main features:

When traveling by plane, it’s not safe to keep temperature-sensitive medications like insulin in the hold. Hazardous temperature and atmosphere conditions could damage your meds. That’s why we’ve designed all our travel coolers for medicines to be TSA-approved. You can go through airport security with them and board the plane with your refrigerated medications

Voyager and Explorer can work on power. Nomad, Rambler, and Companion can only be used with a Biogel freeze pack.

4AllFamily’s powered insulin coolers come with a USB to Port-C cable.  

Input Power: 5W 

Input Voltage: DC5V 

Input Power of adapter: AC220V 

 Voyager and Explorer have USB lids that need to be powered. When you do not have access to electricity, you should use the Biogel freeze pack.

Nomad, Rambler, and Companion can only be used with a Biogel freeze pack.

Yes. Our powered medical coolers come with a USB to port C power cord that can be plugged into a car cigarette lighter. Our powered coolers are ideal for road-trips!

Yes. Our powered travel fridges for meds come with a USB to port C power cord that can be plugged into a solar panel. It allows you to use the USB-powered lid even if you’re camping or hiking completely off the road and have no electricity!

Yes. Tests have shown that our coolers would last for about 8-10 hours with a 20000mAh portable power bank. It’s a great way to use the USB cooling method when you’re camping, hiking, or off the bitten tracks!

Our products are shipped internationally in pretty much every country of the globe! 

We offer free standard shipping on US orders and ship within 1-3 business days after your order is processed.  

Read more about our shipping policies or reach out to contact@4allfamily.com.com for additional assistance in this matter.  

We have a 30-day free return policy. If you’re not satisfied with our product, you can initiate a return process by contacting us at contact@4allfamily.com. We will send you a return shipping label as well as the instructions.  

Check our detailed return policy here

All our medical cooling cases are guaranteed for a year. In the package, you will receive a guarantee card inviting you to send us your order information so we can enroll you in our warranty program. However, if you are not able to access the warranty form, please click on this link to register your product(s).