Si está usando Mounjaro para la diabetes tipo 2 o para perder peso fuera de lo indicado, sabe lo útiles que son las plumas de inyección Mounjaro.
Cada bolígrafo viene con 4 dosis preestablecidas y está diseñado para ser increíblemente fácil de usar-no es necesario ver ni manipular la aguja, no requiere mezclar y una dosis preestablecida para evitar errores.
Pero, como en todo, todavía puede haber averías, y no es raro que Los bolígrafos Mounjaro pueden ser defectuosos o no funcionar como se espera-como que el lápiz no hace clic correctamente o que el botón de bloqueo no se desbloquea.
¡No te asustes! Aquí tienes una Guía de solución de problemas para averías de su bolígrafo Mounjaro y Cómo conseguir un reemplazo.
Artículo relacionado: ¿Es necesario refrigerar el Mounjaro? ¿Cómo almacenar los bolígrafos?
Sólo una nota rápida: Los bolígrafos Mounjaro son diferentes en el Reino Unido y en los EE. UU.Funcionan de manera diferente. Estamos hablando del modelo de EE.UU.
Fallos comunes del bolígrafo Mounjaro
Las plumas autoinyectoras Mounjaro están disponibles en seis concentraciones diferentes (de 2,5 mg a 15 mg) para satisfacer las necesidades individuales. Cada pluma contiene cuatro dosis preestablecidas y cada caja contiene 4 plumas, suficiente para un mes de tratamiento.
Para entender qué puede salir mal al usar los bolígrafos Mounjaro, aquí hay un rápido resumen de cómo funcionan:
Créditos de las fotografías: @Eli Lilly
En primer lugar, retire la tapa de la pluma. A continuación, coloque la pluma sobre la piel. Desbloquéela girando el botón de bloqueo. Una vez desbloqueada, presione el botón de inyección hasta que oiga dos clics, que indican el inicio y la finalización de la inyección.
Artículo relacionado: ¿Cómo inyectar Mounjaro y utilizar el inyector tipo pluma correctamente?
¿Qué puede salir mal con tu bolígrafo Mounjaro?
Si bien el bolígrafo Mounjaro está diseñado para ser simple y fácil de usar, como cualquier dispositivo médico, No es inmune a los contratiempos ocasionales..
Algunos fallos de funcionamiento pueden afectar al lápiz y impactar la entrega de medicamentosA continuación, se detallan algunos de los problemas más habituales que puede encontrar con sus bolígrafos Mounjaro:
- Bolígrafo que falla. En ocasiones, es posible que la pluma no libere ningún medicamento al presionar el botón de inyección. Esto podría deberse a una falla mecánica dentro de la pluma o a un problema con el cartucho de medicamento.
- Sin clic. Se supone que la pluma Mounjaro produce un clic audible cuando comienza la dosis y otro cuando termina. Si no escucha estos clics, podría indicar un mal funcionamiento, lo que puede dejarlo con la duda de si se ha administrado la dosis completa.
- Problemas con el botón de desbloqueo. A veces, es posible que el botón de desbloqueo de su pluma Mounjaro no gire. Este problema puede impedirle iniciar el proceso de inyección, ya que la pluma permanece bloqueada, incluso cuando está listo para administrar su dosis. Este problema podría deberse a un fallo mecánico en el diseño de la pluma.
- Administración de dosis parcial. En ocasiones, la pluma puede liberar solo una parte de la dosis. Esto puede suceder si la pluma o la aguja están bloqueadas, por ejemplo.
- Bolígrafo atascado. En algunos casos, el mecanismo de la pluma puede atascarse, impidiendo que administre el medicamento. Esto puede deberse a daños internos o residuos que obstruyen las partes móviles de la pluma.
- Fuga de medicamento. Si nota que se escapa medicamento de su pluma Mounjaro antes o durante una inyección, esto podría ser una señal de un mal funcionamiento o de una grieta en el cuerpo de la pluma.
Cómo reparar un bolígrafo Mounjaro roto o que no funciona
Si su bolígrafo Mounjaro parece defectuoso o no funciona correctamente, No intente realizar una reparación usted mismo. Los intentos erróneos de arreglar el bolígrafo pueden provocar Dosificación incorrecta y posibles riesgos para la salud.
Lamentablemente, no hay mucho que pueda hacer usted mismo cuando se enfrenta a un mal funcionamiento de la pluma Mounjaro. Los pasos adecuados incluyen verificar qué puede estar mal, intentar la inyección una vez más e informar el problema si sigue sin funcionar.
Consejos para solucionar problemas:
- Comprueba el bolígrafo: Inspeccione su pluma Mounjaro para detectar cualquier daño visible o fuga de medicamento.
- Asegúrese de que esté desbloqueado. Las plumas Mounjaro están bloqueadas por razones de seguridad. Antes de inyectar el medicamento, debe girar el botón de bloqueo para desbloquear la pluma. Asegúrese de que esté desbloqueada antes de inyectar.
- Asegúrese de que esté bien posicionado. La base transparente del bolígrafo Mounjaro debe colocarse plana contra la piel.
- Siga las instrucciones paso a paso: Utilice siempre el bolígrafo según las instrucciones del fabricante. El uso indebido puede provocar averías.
Artículo relacionado: ¿Cuáles son los mejores y peores alimentos para comer mientras estás en Mounjaro?
Nunca rompas el bolígrafo para abrirlo
Nos hemos enterado de que algunas personas podrían recurrir a Un atajo arriesgado Cuando se enfrenta a una pluma Mounjaro que funciona mal: romperla para extraer manualmente el medicamento con una jeringa. Esta no es una práctica segura.
La pluma Mounjaro está diseñada con precisión para administrar la dosis correcta. Cuando la abres, No hay manera de garantizar que esté tomando la cantidad correcta de medicamento. Esta incertidumbre puede dar lugar a graves riesgos para la salud, incluidas dosis insuficientes o sobredosis.
Romper el bolígrafo también compromete La esterilidad del medicamentoEsto puede exponerlo a infecciones, especialmente si la jeringa que se usa para extraer el medicamento no está esterilizada. Además, TirzepatidaEl medicamento de las plumas Mounjaro es sensible a las condiciones ambientales. Exponerlo al aire y a temperaturas no controladas rompiendo la pluma podría reducir su eficacia.
Si su bolígrafo Mounjaro no funciona, La opción más segura es ponerse en contacto con su proveedor de atención médica para obtener asesoramiento o conseguir una pluma de repuesto en la farmacia o en el fabricante.Nunca corras riesgos con tu salud intentando hacer tú mismo una solución que podría acabar haciendo más daño que bien.
Recuerde, ¡la seguridad es lo primero! Siempre es importante Es mejor esperar un reemplazo adecuado que arriesgarse a una dosis inadecuada. o infección al intentar extraer el medicamento usted mismo.
Artículo relacionado: Cómo viajar con Mounjaro: consejos de seguridad y casos de viaje.
Reemplazo de bolígrafo Mounjaro defectuoso de Eli Lilly
Si necesita un reemplazo para un bolígrafo Mounjaro defectuoso, El fabricante Eli Lilly Puede proporcionar apoyo.
Comuníquese con su servicio de atención al cliente al número de teléfono proporcionado para obtener asistencia en los EE. UU.: 1-833-807-MJRO (833-807-6576). Asegúrese de tener registros precisos de sus número de lote del bolígrafo y el problema encontrado para un proceso de reemplazo más fluido.
Artículo relacionado: Qué hacer si accidentalmente dejas Mounjaro fuera del refrigerador.
Preguntas frecuentes sobre el funcionamiento incorrecto del bolígrafo Mounjaro
¿Cómo sé si me inyecté Mounjaro correctamente?
Una inyección exitosa generalmente se confirma mediante escuchando dos clics-El primero indica el inicio y el segundo confirma la finalización de la inyección.
Asegúrese de escuchar estos 2 clics y espere al menos 10 segundos mientras presiona el botón de inyección. Otro señal de que has inyectado Mounjaro correctamente Es cuando ves El émbolo gris Dentro de la pluma. No es visible antes de la inyección, sino solo una vez que se ha administrado el medicamento.
¿Qué pasaría si el bolígrafo Mounjaro sólo hiciera clic una vez?
Si la pluma solo hizo clic una vez, es posible que no haya administrado la dosis completa. Consulte a su médico o farmacéutico para obtener asesoramiento sobre cómo proceder.
¿Hay un botón de reinicio en el lápiz Mounjaro?
No, el bolígrafo Mounjaro no tiene botón de reinicio. Si el bolígrafo no funciona correctamente, debe reemplazarlo.
No sentí la inyección de Mounjaro. ¿Es normal?
Es posible que no sienta la inyección debido al diseño de la pluma para minimizar el dolor y la incomodidad. Si escuchó los 2 clics y puede ver el émbolo gris, la inyección se completó, incluso si no la sintió.
Artículo relacionado: Cuándo tomar Mounjaro: ¿Debe tomarlo por la mañana o por la noche?
¡Nos encantaría saber de usted!
¿Tienes preguntas o experiencias sobre fallas en el funcionamiento del bolígrafo Mounjaro? ¿Alguna vez tuviste que pedirle un reemplazo al fabricante? Comparte tus historias y preguntas en los comentarios a continuación. ¡Tus opiniones también podrían ayudar a otras personas!
Comentarios
4AllFamily Customer Care dijo:
Hi Sheryl,
We’re really sorry to hear about the issues you’ve had with your Mounjaro pens. Unfortunately, we’re not affiliated with the manufacturer or pharmacy, so we don’t have the ability to replace products or handle customer service for the medication.
We’d recommend reaching out directly to the pharmacy where you filled your prescription or to Eli Lilly (the manufacturer of Mounjaro) for support. They should be able to look into the issue with your pens and advise you on the next steps.
We know how frustrating this situation must be, and we hope you’re able to get it resolved quickly.
Warm regards,
4AllFamily USA Team
Sheryl Jaber-Klosterman dijo:
I had two pens that didn’t work, so I called for replacement pens, They informed they would’t replace them because I have gotten two other replacement ones, for being such a big company you would stand behind their product, it was not my fault they didn’t work, I need to switch products I would not give them a good review considering they don’t stand behind their product!!!! Sheryl Jaber-Klosterman 641-640-7830
4AllFamily Customer Care dijo:
Hi Ronald,
We’re really sorry to hear about the issues you’ve had with your Mounjaro pens. Unfortunately, as we’re not the manufacturer or pharmacy, we’re unable to replace the pens or provide you with more technical information here.
We recommend reaching out to their Mounjaro Patient Support via their contact page or calling 1-800-LILLY-RX (1-800-545-5979) during business hours, selecting the option for product complaints. If you’re still having trouble, you might want to ask your doctor or pharmacist to escalate the issue on your behalf, as they often have direct connections with the manufacturer.
We hope you get the help you need and that this issue is resolved soon.
Warm regards,
4AllFamily
Ronald Kincheloe dijo:
I am paying $50. Dollars a pen. And the last two out of four didn’t work. Thats a $100. Dollar out the window and when you’re on a fixed income it hurts. So how do l get a replacement for the two that didn’t work???
4AllFamily Customer Service dijo:
Hi Tammy,
We’re so sorry to hear what you’ve been going through—that sounds incredibly frustrating and concerning, especially when you’ve been using Mounjaro without issues until now. You’re absolutely right to stop using the remaining pens if you’re unsure of their reliability.
Unfortunately, since we’re not the manufacturer or pharmacy, we can’t directly replace pens or access your prescription records. However, you’re not alone—this kind of malfunction has been reported by others too, and Eli Lilly (the manufacturer) should definitely be made aware.
We recommend trying to reach them through their Mounjaro Patient Support contact page or calling 1-800-LILLY-RX (1-800-545-5979) during business hours and selecting the option for product complaints. If you’re still unable to reach them, consider asking your doctor’s office or pharmacist to escalate the issue on your behalf—they often have direct contacts with pharmaceutical reps.
We really hope you get the support you need and that this is resolved quickly.
—The 4AllFamily Team
4AllFamily Customer Service dijo:
Hi Tina,
Thanks for sharing your experience—you’re definitely not alone. We’ve heard from several users who’ve had similar issues with the second click not happening during injection. It can be really concerning, especially when you’re following all the instructions correctly.
The second click is supposed to confirm that the injection is complete, but if it doesn’t happen—even after holding the button down for over 10 seconds—it could indicate a malfunction. We recommend contacting the manufacturer, Eli Lilly, directly to report the issue. They may be able to provide a replacement and investigate the problem further.
You’re doing everything right by checking and reaching out. We hope you get a quick resolution!
—The 4AllFamily Team
4AllFamily Customer Service dijo:
Hi Michelle,
We’re really sorry to hear about your experience—how frustrating that must be, especially given the cost of Mounjaro pens. While we don’t manufacture the medication or devices, we totally understand your concern and you’re not alone—several users have reported similar issues.
If the pen won’t advance or dispense the medication properly even after replacing the needle, we strongly recommend reaching out directly to the manufacturer, Eli Lilly. They may be able to replace faulty pens or offer guidance on what to do next. Your pharmacy might also be able to assist or escalate the issue.
We hope you’re able to get a resolution soon—no one should have to waste such an important (and expensive) treatment.
Take care,
—The 4AllFamily Team
4AllFamily Customer Service dijo:
Hi Michael,
Thanks for your comment! We’re not medical professionals, so we always recommend checking with your healthcare provider or pharmacist to be sure. That said, it’s normal for the Mounjaro pen to still contain medication even if it’s not clearly visible in the glass window. As long as you hear the click and follow the instructions for use, the dose should be delivered properly.
If you’re ever unsure whether the pen is working or if the dose is being administered correctly, your doctor or pharmacist can walk you through a test dose or check the pen with you. You’re not alone—this is a common concern for many users.
Take care, and feel free to reach out if you have more questions!
—The 4AllFamily Team
Michael dijo:
I have a 15mg quick pen injecting 2.5mg to make it last. I can’t see liquid in the glass when I load it so I don’t know if it’s working or not. Any help would be appreciated
Tina Cochrane dijo:
just had 2 pens now not do 2nd click . I thought maybe something wrong I’m holding button down over min nothing I chk internet see if this is me doin wrong no is seems be big problem.
Tammy Harrison dijo:
I have used Mounjoro for several months with no problems. I recently obtained a new pack of four pens and two of the four did not work as usual. The first one did not “click” at all and when I removed it from my abdomen, the contents sprayed on top of my foot. I used a second one just so that I can remain in schedule and it did the same thing, only it sprayed in the air. I received none of the medication either time. I contacted the pharmacy where I obtained the prescription and I was told to contact the manufacturer because there is nothing they could do
I have called your company three times since 05/04/25 and cannot get passed the automated system. I am already off schedule now and I am pen pens short for this month. Please advise how I can have the two pens replaced. I don’t want to try the remaining two from this prescription. Thank you
Michelle Commerford dijo:
This is the second monjaro pen that has no budged and impossible to wid out. This is too expensive to just throw away and from what I read and the amount of people having issues with these pens yet there is zero accountability taken. I have been using these pens for 5 months now and am not doing anything different I have attached a nother needle making sure it is straight still unable to wind the damned thing out it won’t budge.
4AllFamily Customer Care Team dijo:
Hi Janine, thanks for your comment. We’re sorry to hear your Mounjaro pens malfunctioned. If the medicine was squirting and the second click didn’t happen, the pens may be defective. We recommend contacting your pharmacist or the manufacturer (Eli Lilly) as soon as possible—they can assist with a replacement and report the issue.
4AllFamily
Janine Zimmerman dijo:
I have 2 of my Mounjaro shots that have malfunctioned and medicine was squirting everywhere. It did not click on the 2nd click.
4AllFamily Customer Care Team dijo:
Hi Tim,
Thank you for sharing your experience with us. We’re sorry to hear about the malfunctions you’ve encountered with your Mounjaro pens. This is certainly unusual, and we had not previously heard of this specific issue. It might be helpful to report these incidents to the manufacturer or your pharmacy. They can provide guidance and potentially replace the malfunctioning pens to ensure you can continue your treatment without further issues. Documenting such malfunctions helps improve product quality and user safety.
Best regards,
4AllFamily
4AllFamily Customer Care Team dijo:
Hi Brenda,
I’m sorry to hear about the issue you experienced with your Mounjaro pen. Unfortunately, as we are not the manufacturer, we are unable to provide replacements. I recommend contacting the manufacturer’s customer service or your pharmacy as soon as possible to report this malfunction and inquire about getting a replacement for your Mounjaro pen. They should be able to assist you in ensuring you have the medication you need for your next dose.
Best regards,
4AllFamily
Brenda dijo:
I have been taking my shot and my stomach and I decided to switch to my thigh and when I went to take the shot it misfunctioned and the medication went squirting everywhere. I would like to find out if you will do replacements? I was supposed to take another shot and I’m not going to have enough now.
Tim Black dijo:
I have had two malfunctions that are not listed here. When removing the cap and preparing for an injection, the mechanical part of the pen came off with the cap. That injection didn’t work, so I tried my other and final injection. The same thing happened again. In both cases, I tried to repair the pens, but I couldn’t get the broken part out of the cap. I could have used pliers, but that would destroy the part. I have been using Mounjaro for many months, and this is the first time it has malfunctioned…twice.
4AllFamily dijo:
Hi Teena,
We’re really sorry to hear about your frustrating experience with the Mounjaro injectors. That sounds incredibly stressful, especially when dealing with a medication you rely on.
If you’re experiencing repeated issues with multiple injectors, it might be helpful to check in with your doctor or a nurse to ensure everything is being administered correctly. Sometimes, injection technique can make a difference, and a healthcare professional could provide guidance to help avoid wasted doses.
That said, it’s disappointing to hear about the difficulties with replacements. We understand how important every dose is, and we hope Eli Lilly can provide a better resolution for situations like this in the future. In the meantime, you might also want to check with your pharmacist or insurance provider to see if they have any suggestions for addressing this issue.
Wishing you the best, and we hope everything gets sorted out soon!
4AllFamily Customer Care Team
Teena Selzer dijo:
I have experienced defective Mounjaro injectors twice now. In January, 2025 I attempted to take my weekly dose and ended up going thru 4 injectors (same box) before the 5th injector pen worked properly. I contacted Eli Lilly and they replaced the box. A month later, the same thing happened. This time I had to go thru 8 injectors (all the same lot number) before the 9th one worked. I contacted Eli Lilly again and they indicated that they will replace 1 box of injectors but refused to place the 2nd box since they replaced a box in January. A reputable company like Eli Lilly is refusing to back their defective injectors. I am a senior citizen living on a limited income. Every penny I spend counts. Besides that, how am I supposed to go without 1 month of medication? I spoke to one of their Reps today who informed me of their decision. When I asked her that same questions she said that some medications stay in your body for a month. I was surprised that she was indicating it would be alright to go without the medicine for that period of time. What will I do if this happens again? Eli Lilly does not stand behind their products.
4AllFamily Customer Care Team dijo:
Dear Jennifer,
Thank you for reaching out and sharing your concerns regarding your Mounjaro pen. We understand the frustration and distress caused by the lack of response you’ve experienced.
However, we would like to clarify that our blog is an independent platform and is not affiliated with the manufacturer of Mounjaro.
For assistance with your Mounjaro pen, we recommend contacting the manufacturer’s customer support directly. You can reach them at:
Lilly Support Service at 1-800-LillyRx (1-800-545-5979)
MOUNJARO.LILLY.COM
We hope this information helps you resolve the issue promptly. If you have any other questions or need further assistance, please feel free to reach out.
Best regards,
4AllFamily
Jennifer dijo:
My pen will not release the next does. The pharmacists looked at it and lodged a fault notice with your company about two weeks ago now. I have provided all my contact information. No one has contacted me. I have called the number myself to lodge fault and again have left my name and email.
Again no response from your company regarding faulty pen. Please reply to your customers as this medication is expensive and when the pen is faulty this costs me money, time and distress. Please respond to me.